Create Customer Service Response Templates

Create an email template for responding to a common customer service issue: '[Specific Issue, e.g., 'a customer reporting a damaged product received', 'a customer inquiring about the status of their order', 'a customer requesting a refund for a service not rendered as expected']'. The template should:
- Acknowledge the customer's issue empathetically.
- Apologize for any inconvenience (if appropriate).
- State what action will be taken or what information is needed from them.
- Provide an estimated timeframe for resolution (if possible).
- Maintain a helpful and professional tone. Include placeholders like [Customer Name], [Order Number], [Specific Detail].