Conflict Resolution Talking Points

Categories: Leadership & Management Meetings & Communication Problem-Solving & Critical Thinking (Primary)

Act as a neutral HR Mediator. I need to facilitate a meeting between two employees, [Employee A] and [Employee B], regarding a [Nature of conflict, e.g., 'disagreement over project responsibilities'].

Create a framework and script of talking points for me to use. The framework should include:
1.  **Opening Statement:** To set ground rules and objectives for the meeting.
2.  **Information Gathering:** Questions to ask each employee to understand their perspective.
3.  **Identifying Common Ground:** Phrases to help find shared goals.
4.  **Brainstorming Solutions:** Prompts to encourage collaborative problem-solving.
5.  **Closing and Agreement:** A closing statement to summarize the agreed-upon next steps.
    
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